The Engaging Museum: Developing Museums for Visitor Involvement (okładka  miękka)

List of illustrations Preface. Acknowledgements Book Introduction: Meeting the demands placed on the twenty-first century museum Section 1: Museum Audiences: Their nature, needs and expectations Introduction 1. Traditional Museum Audiences: A quantitative and qualitative analysis Case Study: Lessons for tourism research 2. Developing New Audiences Case Study: Developing museum content for young children and families with babies/young children Section 2: Operating for Quality Introduction 3. Stimulating the Visit Case Study: Re-positioning Manchester Art Gallery 4. Visitor Services: Operating for quality Case Study: Adapting Servqual to measure visitor services Section 3: Learning in Museums Introduction 5. Museums and Lifelong Learning Case Study: Evaluating visitor learning in museums 6. Use of Museums by Schools Case Study: Education resource packs/websites Section 4: Planned to Engage: Using interpretation to develop museum displays and associated services Introduction 7. Applying the Principles of Interpretation to Museum Display Case Study: Exhibition standards/guidelines 8. Interpretive Master Planning Case Study: Process mapping 9. Concept Development for Museum Galleries Case Study: A design brief for a small gallery at New Walk Museum, Leicester, UK 10. The Engaging Museum Case Study: The visitor response Bibliography Index